TrulyTheirs Personalized 3D-Printed Keepsake FAQs

Question 1

What is TrulyTheirs and how does the personalization work?

Accepted Answer

TrulyTheirs is Sketch2Shape's signature symbolic personalized gift: a 3D-printed keepsake shaped by the details that make someone feel known. It is not a literal portrait or a photo-to-person transformation. The personalization process works through a simple questionnaire where you share meaningful details: - Their favourite animal, flower, food or snack - Activities, hobbies and interests they love - Favourite colours, symbols, initials or memories Our AI combines these inputs into design options you can preview before ordering. Choose Playful for cheerful character, Romantic for heartfelt details, or Classic for a refined, timeless look.

Question 2

How are TrulyTheirs keepsakes made?

Accepted Answer

After you approve the design, we turn it into a physical keepsake using 3D printing, then finish and quality-check it by hand. The approved preview guides the making process, while small differences in printed colour, material and finish are part of the physical result.

Question 3

What details can I include in a TrulyTheirs keepsake?

Accepted Answer

TrulyTheirs keepsakes can combine several meaningful details into one symbolic design: - Animals and flowers they love - Comfort foods, fruits and favourite colours - Hobbies, activities and interests - Symbols, initials, special places or memories You do not need to know everything. A few thoughtful details are enough to create a keepsake that feels personal without turning the design into a literal portrait.

Question 4

What formats can I choose for a TrulyTheirs keepsake?

Accepted Answer

TrulyTheirs is available in four 3D-printed formats, so you can choose how their story stays close: - Tabletop display: ₹699–₹1,599 - Key charm: ₹499–₹749 - Wall mount: ₹899–₹1,499 - Fridge magnet: ₹350–₹450 The available range is ₹350–₹1,599. The exact price and suitable format are shown for your design before you order.

Question 5

What is the difference between the TrulyTheirs vibes?

Accepted Answer

TrulyTheirs offers three visual vibes: Playful Style: - Whimsical, colorful, and full of personality - Fun poses and vibrant expressions - Bold, joyful color combinations - Perfect for kids, fun-loving personalities, and lighthearted celebrations Example: A bubbly elephant surrounded by sunflowers, holding a pizza slice Romantic: - Soft, heartfelt, and memory-inspired - Affectionate details such as hearts, flowers, and shared-place motifs - Ideal for partners, anniversaries, and meaningful keepsakes Example: A beloved dog framed by a name initial and subtle heart details Classic: - Timeless, sophisticated, and refined - Graceful poses with subtle detailing - Muted, harmonious color palettes - Ideal for mature tastes, milestones, and home decor Example: A serene swan adorned with roses, in soft gold and ivory tones

Question 6

Can I see my TrulyTheirs design before I order?

Accepted Answer

Yes. TrulyTheirs shows AI-generated design previews before you commit to purchase. Here's how it works: 1. Complete the favorites questionnaire (takes 2-3 minutes) 2. Wait while design options are generated from your answers 3. Each design interprets your choices differently 4. Not quite right? Refine your selections and regenerate new options 5. Choose your favorite and proceed to order This preview-first approach means: - You can review the concept before production - Multiple interpretations to choose from - Freedom to explore and refine - A chance to approve the version you want crafted The preview is a visual design reference for the 3D-printed keepsake. Small differences in printed colour, material and finish can occur, and the approved design is used as the crafting reference.

Question 7

How long does it take to create and receive a TrulyTheirs gift?

Accepted Answer

From start to delivery, a TrulyTheirs gift typically takes 10-17 business days. Here's the timeline: Design Phase (Questionnaire and preview): - Questionnaire completion: 2-3 minutes - AI preview generation: Timing varies with demand - Design refinement: As long as you like Production Phase (5-7 business days): - Premium 3D printing - Hand-finishing and quality checks - Careful packaging Delivery Phase (5-10 business days): - Shipping within India - Full tracking provided - Free packaging & delivery on qualifying orders; see the current threshold in our shipping policy Planning Tip: For special occasions, we recommend ordering at least 3 weeks in advance. This ensures your gift arrives with time to spare, even accounting for any unexpected delays.

Question 8

Is TrulyTheirs a good gift for someone who is hard to shop for?

Accepted Answer

TrulyTheirs is ideal for those "impossible to shop for" people—and here's why it works: Everyone has favourites. Even the pickiest person has: - An animal they love or feel connected to - A color that speaks to them - A comfort food they enjoy - Something they're passionate about It shows genuine thoughtfulness. This is not a generic gift card or another forgettable item. It shows that you: - Paid attention to what makes them unique - Took time to choose details that feel like them - Chose a keepsake designed from those details A conversation starter. It is the kind of symbolic keepsake people display proudly and love explaining to visitors. For the person who "has everything," a keepsake built from their favourite details can still feel unexpected.

Question 9

What size is a TrulyTheirs keepsake?

Accepted Answer

The size depends on the format you choose. Tabletop designs are made to be substantial enough to admire while remaining compact for desks, shelves and bedside tables. Tabletop example dimensions: - Height: Approximately 10-12 cm (4-5 inches) - Base: Approximately 8 cm (3 inches) diameter - Suitable for desks, shelves, mantles and bedside tables Key charms, wall mounts and fridge magnets use their own format-specific dimensions, which are shown before ordering.

Question 10

Can I order a TrulyTheirs keepsake for myself?

Accepted Answer

Absolutely! Self-gifting is not only welcome—it's a wonderful way to celebrate yourself. Why create your own TrulyTheirs: - Turn your own favourites into a symbolic design - Create a meaningful keepsake built from your details - Perfect desk companion or home decor piece - Celebrate a personal milestone or achievement - Simply because you deserve something special The same experience applies: - Complete the questionnaire with YOUR favorites - Preview designs based on the details YOU choose - Choose your preferred vibe (Playful, Romantic, or Classic) - Approve the creation you want crafted Many customers create one for themselves after gifting TrulyTheirs to others—because once you see the magic, you'll want one too.

Question 11

What if I don't know all of someone's favorite things for TrulyTheirs?

Accepted Answer

You don't need to know everything! TrulyTheirs is designed to work with whatever you do know about someone. What you probably already know: - Their favorite color (most people know this!) - An animal they like or have mentioned - Whether Playful, Romantic, or Classic feels closest to them - A hobby or interest they enjoy The questionnaire helps: - Many questions are optional—skip what you're unsure about - Options are curated to spark recognition ("Oh, they love elephants!") - Even 3-4 choices create a beautifully personalized design The thought counts: - A gift based on a few known favorites is still deeply personal - It shows you paid attention to what you DO know Pro tip: When in doubt, think about what you've noticed about them—their coffee mug designs, the colors they wear, animals they point out. Those small observations add up.

Question 12

What is the returns policy for TrulyTheirs personalized keepsakes?

Accepted Answer

Because each TrulyTheirs keepsake is custom-made specifically for your order, change-of-mind returns are not available. Our quality support covers issues with the delivered product: If something goes wrong: - If there's a manufacturing defect, we'll remake it at no cost - If the keepsake doesn't match your approved preview, we'll make it right - Damaged during shipping? We'll replace it immediately Important Notes: - Custom items cannot be returned for change of mind (since they're made just for you) - We recommend using the preview feature carefully before ordering - All concerns are handled case-by-case by our support team Every TrulyTheirs goes through hand-finishing and quality checks before shipping. The approved preview is used as the design reference for production. Need Help? Contact our support team within 7 days of receiving your order for any quality concerns.

Stories & Favourites, Beautifully Told. A Real Keepsake to Hold.

What should their gift feel like?

Their Story, Kept Close.

Every Story Takes Its Own Shape.

Thoughtfully Made in PLA.

Ready to Make Them Feel Seen?

Stories & Favourites, Beautifully Told. A Real Keepsake to Hold.

Their Story, Kept Close.

Every Story Takes Its Own Shape.

Thoughtfully Made in PLA.

Ready to Make Them Feel Seen?

The details hold up from every angle.

A shared story, made tangible.

Their favourites, from every angle.

In their own words.

A little care. A keepsake to treasure.

Know what it starts with.

Made layer by layer.

Keep it looking its best.

Everything You Need to Know

Ready to Make Them Feel Seen?