Shipping & Delivery Policy
Production timelines and delivery information
Introduction
This Shipping & Delivery Policy explains how Sketch2Shape handles the production and delivery of your custom 3D-printed products. As all our products are made-to-order, our shipping timelines include both production and delivery phases.
This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and Zoho Payments merchant requirements for physical goods.
Service Area
2.1 India-Wide Delivery
We currently deliver throughout India to serviceable PIN codes using reliable courier partners.
- Coverage: Delivery is available across India wherever courier service is available
2.2 Serviceability and Timing
Some PIN codes may require an additional 3-5 days beyond standard delivery timelines because of courier serviceability or accessibility. Packaging and delivery charges follow the product and order-value rules shown in Section 5.
Delivery availability depends on courier coverage for your PIN code.
2.3 International Delivery
We currently offer delivery within India. International shipping is not currently available.
Order Processing & Production Time
Since all Sketch2Shape products are custom-made, your order goes through the following stages after payment confirmation:
3.1 Production Stages
| Stage | Description | Est. Time |
|---|---|---|
| Order Confirmation | Payment verification and order queue | Within 24 hours |
| Design Preparation | AI processing / 3D model preparation | 1-2 days |
| 3D Printing | Manufacturing your product | 2-4 days |
| Finishing & QC | Post-processing and inspection | 1-2 days |
| Packaging | Secure packing for shipping | Same day as QC |
3.2 Total Production Time
| Product Type | Est. Production Time |
|---|---|
| TrulyTheirs | 5-7 business days |
| Drawing to 3D | 5-8 business days |
| Gallery (pre-designed) | 4-6 business days |
| Gallery with personalization | 5-7 business days |
Note: Business days exclude Sundays and public holidays in India.
Shipping Time & Delivery
Orders are delivered within 3 to 9 days from order confirmation. The estimated delivery date will be displayed at checkout and in your order confirmation email.
We work with reputable logistics partners including DTDC, India Post, and other regional partners as needed.
Shipping Charges
5.1 Shipping Fee Structure
| Order contents | Packaging & delivery |
|---|---|
| Only Pencil Name Tags, Fridge Magnets, and Key Charms; subtotal below ₹999 | ₹59 |
| Any tabletop, sculpture, or other larger item; subtotal below ₹999 | ₹99 |
| Product subtotal of ₹999 or more | Free |
We charge once per order to one address. An order combining a compact item and a larger item uses the larger-item rate. The free-delivery threshold uses the product subtotal after discounts, excluding delivery. Protective packaging is included. If we split your shipment, there is no additional delivery charge.
Order Tracking
6.1 Tracking Information
Once your order is shipped:
- You will receive a shipping confirmation email with tracking details
- The email will include the courier partner name and tracking number
- A direct link to track your shipment will be provided
- You may also receive SMS updates (if phone number is provided)
6.2 Production Status Updates
We provide updates during the production phase:
- Order Confirmed: Payment received, queued for production
- Manufactured: Your product has been manufactured
- Shipped: Handed over to courier with tracking info
- Delivered: Successfully delivered
Delivery Process
7.1 Delivery Address
Please ensure your delivery address is:
- Complete and accurate (including landmark, floor number if applicable)
- Serviceable by courier partners
- Has a valid PIN code
- Includes a correct contact number for delivery coordination
7.2 Delivery Attempts
- Courier partners typically make 2-3 delivery attempts
- If delivery fails, the package may be held at the nearest courier office for pickup
- Unclaimed packages will be returned to us after 7 days
- For returned packages due to customer unavailability, re-shipping charges will apply
7.3 Receiving Your Order
When receiving your delivery:
- Check the package for visible damage before accepting
- If the outer packaging is damaged, you may refuse delivery or accept with written remarks
- Open the package carefully and inspect the product
- Report any shipping damage within 24 hours or defects within 48 hours with mandatory unboxing video evidence (see Refund & Cancellation Policy)
- Retain the packaging until you've verified the product
Delays and Exceptions
8.1 Possible Causes of Delay
Delivery may be delayed due to:
- High order volumes during peak seasons (festivals, holidays)
- Inclement weather conditions
- Natural disasters or force majeure events
- Courier operational issues
- Remote location accessibility issues
- Incomplete or incorrect address requiring verification
- Complex or large orders requiring additional production time
8.2 Non-Delivery
If your order is not delivered within 7 days beyond the maximum expected delivery date:
- Contact us at prajwal@sketch2shape.com with your Order ID
- We will initiate an investigation with the courier partner
- If the package is confirmed lost, you will be eligible for a full refund or re-shipment (your choice)
Packaging
We take special care in packaging 3D-printed products:
- Products are wrapped in protective material to prevent damage
- Fragile items include additional cushioning and "Fragile" labels
- Packages are sealed to ensure tamper-evidence
- We use eco-friendly packaging materials where possible
Gift packaging options may be available for select products (indicated at checkout).
Special Circumstances
10.1 Festival and Holiday Periods
During major festivals and holidays (Diwali, Christmas, New Year, etc.):
- Order volumes may be higher, leading to extended production times
- Courier services may have reduced capacity or service disruptions
- We recommend ordering at least 2-3 weeks in advance for time-sensitive occasions
- Updated delivery estimates will be shown at checkout during peak periods
10.2 Bulk/Corporate Orders
For bulk orders or corporate gifts:
- Please contact us in advance at prajwal@sketch2shape.com
- Custom timelines and pricing can be discussed
- Minimum lead time of 15-20 business days is recommended for large orders
Contact Us
For shipping-related queries, please contact us:
Sketch2Shape Customer Support
Email: prajwal@sketch2shape.com
Subject: "Shipping Query - [Your Order ID]"
Website: sketch2shape.com
Response Time: Within 24-48 hours
Grievance Officer
In accordance with Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer
Sketch2Shape
Email: prajwal@sketch2shape.com
Subject Line: "Grievance - Shipping/Delivery"
Timeline: Acknowledgment within 48 hours, Resolution within 30 days.
Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with an updated "Effective Date." The policy applicable to your order is the one in effect at the time of purchase.